Shipping & Returns

Shipping Policy

We currently ship to Canada and the United States only.

Canada

Enjoy free standard shipping on all orders over CAD $75 (before tax).

For orders under the threshold:

  • Standard Shipping (5–7 business days): $8 for orders 0–2 kg
  • Standard Shipping (5–7 business days): $14.90 for orders over 2 kg
  • Express Shipping: $21.90 flat rate

United States

Enjoy free standard shipping on all orders over USD $100 (5–7 business days).

For orders under the threshold, shipping charges are calculated at checkout. All orders are subject to duty and import fees.

Return & Exchange Policy

We have a 30-day return policy for Canadian orders.

To be eligible for a return, items must be in excellent condition — unused, unsoiled, and in original packaging. We do not accept items that are broken, soiled, chewed, or in poor condition.

A $15 flat return fee will be deducted from your refund.

To start a return, contact us at support@popupjoys.com.

United States Orders

Due to tariffs, duties, and customs procedures, we are unable to offer returns or exchanges for U.S. orders. However, store credit will be provided for eligible orders.

Refunds

Refunds are issued to the original payment method or as store credit. If store credit is chosen, an extra 5% of the original item price will be added as a bonus.

Please allow up to 10 business days for refunds to appear in your account.

For any questions, contact us at support@popupjoys.com.

About PoPupJoys

The story of PoPupJoys began when my partner and I, while wandering in different cities, each unexpectedly fell in love with the same dog breed.
The joy of sharing this coincidence and the warm feeling of holding our dream dog for the very first time became one of those unforgettable pop-up moments in life.

PoPupJoys was born from that pure, healing emotion — our wish is to weave these little pop-up moments of joy into every interaction between people and their pets.

With design in our DNA, we continuously innovate to provide functional and stylish solutions for walking, playing, feeding, and more. We understand that modern pet parents lead busy lives and may not always have the time to dive deep into their pet’s needs — and that’s where we come in. By collaborating with experts and applying behavioral insights, we turn knowledge into purposeful products that support dogs’ well-being while fitting seamlessly into everyday life.

We believe that every walk, every game, and every cuddle has the power to create a pop-up moment worth remembering.
Feel free to drop us a line at info@popupjoys.com — we’d love to hear from fellow dog lovers who share the same joy.

Where Joy Begins

The story of PoPupJoys began with an
unexpected encounter — my partner
and I, in different cities, fell in love with
the same dog breed.

The excitement of sharing this
discovery and the soft warmth of
holding our dream dog for the first time
became one of those magical pop-up
moments we’ll never forget.

PoPupJoys was created to capture and pass on that feeling — to transform ordinary routines with pets into extraordinary pop-up moments filled with joy, love, and connection.

With design in our DNA, we continuously innovate to provide functional and stylish solutions for walking, playing, feeding, and more. We recognize that modern pet parents lead busy lives and may not always have time to dive deep into their pet’s needs. That’s where we come in. By collaborating with experts and applying behavioral insights, we transform knowledge into purposeful products that support dogs’ well-being while fitting seamlessly into everyday life.

We believe that every walk, every game, and every cuddle has the power to create a pop-up moment worth remembering. Feel free to drop us a line at info@popupjoys.com - we’d love to hear from fellow dog lovers who share the same joy.