Shipping Policy
We currently ship to Canada and the United States only.
Canada
Enjoy free standard shipping on all orders over CAD $75 (before tax).
For orders under the threshold:
- Standard Shipping (5–7 business days): $8 for orders 0–2 kg
- Standard Shipping (5–7 business days): $14.90 for orders over 2 kg
- Express Shipping: $21.90 flat rate
United States
Enjoy free standard shipping on all orders over USD $100 (5–7 business days).
For orders under the threshold, shipping charges are calculated at checkout. All orders are subject to duty and import fees.
Return & Exchange Policy
We have a 30-day return policy for Canadian orders.
To be eligible for a return, items must be in excellent condition — unused, unsoiled, and in original packaging. We do not accept items that are broken, soiled, chewed, or in poor condition.
A $15 flat return fee will be deducted from your refund.
To start a return, contact us at support@popupjoys.com.
United States Orders
Due to tariffs, duties, and customs procedures, we are unable to offer returns or exchanges for U.S. orders. However, store credit will be provided for eligible orders.
Refunds
Refunds are issued to the original payment method or as store credit. If store credit is chosen, an extra 5% of the original item price will be added as a bonus.
Please allow up to 10 business days for refunds to appear in your account.
For any questions, contact us at support@popupjoys.com.